Pre-ordering gets you first dibs on a record before it hits shelves — but it also means you're in a queue that depends on labels, pressing plants and freight, not us. Here's the deal.
Pressing plants are backed up worldwide right now. Add international shipping and customs on top, and "release date" is more of a guideline than a promise. Delays aren't us dropping the ball — they're the vinyl supply chain being what it is. We won't chase you with an email every time a date shifts by a week. We will contact you if there's a serious delay or something's changed materially.
Sometimes a label allocates us fewer copies than we ordered, or cancels a pressing outright. If that happens to your pre-order, we'll get in touch with your options: stay in the queue for the next batch, get a full refund, or take store credit. Your call.
What's listed on the site reflects what we know at the time. Labels change sleeve art, vinyl colour, tracklists and bonus bits after the fact — sometimes without telling anyone until the box turns up. If what arrives doesn't match what you ordered, we'll let you know and sort a refund or send it anyway, whichever you'd prefer.
Pre-orders are non-refundable if you simply change your mind — once it's placed, it's placed. If the title becomes unavailable through no fault of yours, you get a full refund, no argument.
Buying a pre-order alongside something we've got in stock now? We'll hold the lot and ship it together once the pre-order arrives, to save you paying for postage twice. Want your in-stock stuff now instead? Just put it through as a separate order.
Flick us a message carl@daddyrichrecords.com — and we'll sort it out.